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Free shipping on all orders in USA
Free shipping on all orders in USA

FAQ'S

1.What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

2.What are your business ours?

Monday - Sunday 10am - 10pm EST


3.How can I contact the support team?

Email: support@thesolarupgrade.com

Call or Text: +14698094999

4.What if I need to change the address of the delivery?

Let our team know ASAP. Reach out using our live chat or you can Call or Text us at: +14698094999

5.When will I hear back about my email inquiry?

We typically respond to emails within 24-48 hours.

6.What payment methods do you accept?

We accept credit and debit cards, you can also make a payment via Google Pay and some other payment providers.


7.What if I'm not home at the time of delivery?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your state and the delivery method you choose.

8.Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

To ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support team. 

Customer Support: 24/7-

Phone: +14698094999

Email: support@thesolarupgrade.com

Address: 832 6th ave , New York, NY 10001 United States.